Beijing CST  2025-06-28 21:30:04
I need a refund because the wallet top up simply doesn't work!

Topic Creator:Wuzobia876Updated on:2024-09-26 11:48:34

9026

I topped up my account but I cannot use the money due to countless of issues with this extension.

First it keeps rejecting every phone number we tried to add for the chinese warehouse address. In fact we tried using 4 different phone numbers and it keeps rejecting it. At this point, we cannot complete adding a warehouse shipping address.

My agent in China also tried with 3 different phone number but encountered the same problem.

I reached out to your support through email, and nobody responded. I tried using your Live Chats, and there's no response.

I would either call my credit card company to cancel the transaction, or you could fix the issue so I can make the purchase, otherwise this is very unprofessional.





https://statichk.aliprice.com/agent_shopping/forum/202409/26/0O3_20240966f4d946b43be.PNGhttps://statichk.aliprice.com/agent_shopping/forum/202409/26/0O33_20240966f4d9477bf50.PNG

  • AliPrice#1
    Quoting a reply from @Wuzobia876
    I need to withdraw my money since I still cannot use it. I topped up to my account but I cannot use the money! I keep contacting you in various ways but you keep ignoring it! I need to withdraw the money that I topped up. This is simple.

    Hello, I have received your AliPrice wallet balance withdrawal application. Please pay attention to the subsequent refund information.

    Last reply to 2024-10-08 10:04:10
  • Wuzobia876#2

    I need to withdraw my money since I still cannot use it. I topped up to my account but I cannot use the money! I keep contacting you in various ways but you keep ignoring it! I need to withdraw the money that I topped up. This is simple.

    Last reply to 2024-10-01 10:11:06
  • AliPrice#3
    Quoting a reply from @Wuzobia876
    I did that, but now when I try to make payment, I get taken to Worldfirst website to register. Upon registration, it was asking for SOOOO MANY unnecessary documentions Why does this have to be so difficult???? I just want to make payment and get this done with. I don't want to register on WORLDFIRST!!!

    You can choose to pay by credit card.

    Last reply to 2024-09-29 11:36:41
  • Wuzobia876#4
    Quoting a reply from @AliPrice
    Please fill in your 11-digit mobile phone number directly. Do not fill in the +86 prefix.

    I did that, but now when I try to make payment, I get taken to Worldfirst website to register. Upon registration, it was asking for SOOOO MANY unnecessary documentions Why does this have to be so difficult???? I just want to make payment and get this done with. I don't want to register on WORLDFIRST!!!

    Last reply to 2024-09-29 08:34:08
  • Wuzobia876#5

    I did that, but now when I try to make payment, I get taken to Worldfirst website to register. Upon registration, it was asking for SOOOO MANY unnecessary documentions Why does this have to be so difficult???? I just want to make payment and get this done with. I don't want to register on WORLDFIRST!!!

    Last reply to 2024-09-29 08:27:03
  • AliPrice#6

    Please fill in your 11-digit mobile phone number directly. Do not fill in the +86 prefix.

    Last reply to 2024-09-26 14:14:37
    You have an inbound order but have not submitted an international shipping application, please process