There are two types of refunds:

1. The product has been purchased but the merchant has not delivered the product/the product has not been purchased. In this case, a refund can be made directly.

2. If the product has been purchased and mailed, the 1688/Taobao seller of the product must agree to return the product for a refund.

Because 1688/Taobao’s return and refund policy is: you need to wait for the 1688/Taobao seller to agree, and then send the product back to 1688/Taobao seller before you can process the return and refund. Therefore, please be patient while the return refund process is in progress.

Finally, you have to bear the postage in China for the return of 1688/Taobao products, please know.

For balance withdrawal, please contact customer service: https://www.aliprice.com/information/index/page/contact